The AI assistant that serves your guests via WhatsApp
Any time, in their language. Fewer calls to reception, photo check-in, instant emergencies, more sales and better reviews.
Guest · Room 204
Could you bring extra towels?
✓ Housekeeping notified
The cost of serving your guests well
Every day your team answers the same questions, jots down requests on paper and only learns about complaints when it’s too late.
Reception overloaded
“What’s the Wi-Fi password?” Twenty times a day, the same answers.
Guests who don’t speak your language
Your team juggles with the translator, or the guest goes unanswered.
Nobody answers at night
Guests message when they have a question, not when your team can attend.
Slow check-in and legal paperwork
Data by hand, photocopies of documents, and the traveller registry always pending.
Complaints that end up on Google
You find out from the public review, when it’s too late to fix.
Sales that don’t happen
Late check-out, breakfast, spa… nobody offers them at the right time.
One WhatsApp number. A complete assistant.
The guest messages the hotel’s WhatsApp (or scans the room QR) and the assistant takes care of it. Your team only steps in when a person is needed.
The guest writes
Via WhatsApp, with text, voice or photo. No app to install.
The assistant understands and acts
Replies with your hotel’s information, or notifies the right department.
You see everything in a dashboard
Requests, check-ins, reviews, sales and reports.
Example conversation
Replies in the guest’s language and notifies the department.
Everything your hotel needs
24/7 service, in their language
Replies in the guest’s language, day and night, weekdays and weekends, with your hotel’s information.
Reception free from repetitive questions
What’s already known, the assistant answers. Your team focuses on people.
One-minute check-in, with photo
The guest sends a photo of their ID and the AI fills in the data. Automatic traveller registry.
Requests to the right department
The assistant classifies each request and sends it to the department. If nobody attends, it escalates automatically.
Emergencies detected instantly
Gas, water leak, medical emergency: maintenance, reception and management are alerted immediately.
Detects unhappy guests
If someone complains during their stay, management knows the same day and can act in time.
Automatic upselling
Offers late check-out, breakfast or spa at the right moment. If they say yes, it becomes a priced request.
Better reviews
On departure, asks for a rating. If it’s good, invites a Google review. If not, alerts management.
Chat on your website
The same assistant answers visitors on your website in their language and captures leads.
Room status via WhatsApp
Housekeeping texts “105 clean” and the room is updated. No software needed.
Every morning, a summary on your WhatsApp
Management receives a daily summary of the previous day, the patterns detected by the AI and a practical recommendation.
Daily report example
📊 Day summary
Good day: 9 requests handled, average response 7 min and 4.6 ★
• 2 emergencies resolved · 3 check-ins
• 6 queries resolved by AI
🔎 Patterns
Room 207: 4 air-conditioning incidents in 5 days.
💡 Check the AC in 207 before reassigning it.
Does your hotel have a restaurant?
ComandIA Stay integrates with the full restaurant ecosystem: virtual waiter, purchasing, stock, invoicing and staff. One provider, all connected.
Easy setup
Tell us about your hotel
Rooms, departments, staff phone numbers and the tone you want the assistant to use.
We set it up
We connect your WhatsApp and load information from your website and documents.
We train your team in 30 min
They don’t change their workflow: just reply “seen” on WhatsApp.
Guests use it from day one
They scan a QR in the room and you follow the results in the dashboard.
Frequently asked questions
Shall we talk about your hotel?
We’ll prepare a demo with your hotel’s information, no commitment.
Book free demo